Real People

Undercover Boss is one of my favorite shows on television.  It is about various CEO’s of major companies who go undercover in their own organizations to see how they operate at the field level.  


While undercover, they take on low level tasks to experience the work they are asking their employees to perform.  They often find that the job is harder than they thought.  In one of the last episodes, the CEO of an airline was trained to remove sewage from the plane’s septic system with unfortunate results.  The CEO’s not only experience hard work, but they come to hear personal stories from their employees.  They hear stories of loss and struggle.  They also hear stories of triumph and courage.


At the end of the episode they bring the employees to the company’s headquarters and reveal their true identity.  It is heartwarming to hear the CEO’s express their appreciation to the employees they have recognized as being integral to the company’s success.  The CEO’s will then acknowledge and reward each employee for their contribution to the company.  Sometimes it is with a promotion, a paid vacation or some other reward.


After viewing several episodes I observed that all of the employees were extremely grateful for the acknowledgement of their efforts.  It’s at this time I usually begin to tear up, especially when the employees express their surprise that anyone from leadership would care about them on a personal level.  “They do not care how much you know, until they know how much you care.”  Unknown


As a leader it is important that you never lose sight of the people whose “shoulders you stand on.”  Leadership is always about people.  Without people who will follow?