Decisions, Decisions...

"It's not hard to make decisions when you know what your values are."

~Roy Disney

Our company is like many others, trying to keep our head above water. “Cash is king”. One Saturday I went into the office and found a stack of checks payable to our company. Each check was $180 and there were eleven of them. I was so happy to see all of those checks. However after a closer inspection of the checks I found they were duplicate payments that were for work we had already been paid for months ago.

What to do? Cash the checks knowing that at some point the customer would discover that they had already paid for the work? We could use the money and pay it back when they called, if they called. Well the decision was really easy, I called and emailed the customer to alert them of the erroneous payments, and we promptly refunded them the money. The next week I was given two large jobs from the same customer.

Knowing and doing what is right is one of the most gratifying things one can do. A clear conscience is invaluable.

Have you ever been faced with a decision where your perceived need was greater than doing what was right? I hope that you did the right thing.