Sunday, November 17, 2013

3 Steps to Building an Accountable Organization

"He that is good for making excuses is seldom good for anything else."  Benjamin Franklin

Today we hear a lot about accountability, but it appears that holding people responsible for their behavior and their actions is a lost art.  Accountability, too many times, seems like a corporate buzzword. True accountability is when you are held responsible for your actions and the decisions you make.

Accountability may not be as easy as 1-2-3, but here are 3 steps that can result in an accountable organization.

1.  Provide Clear Expectations - You cannot hold someone accountable if they do not know what they are being accountable for. The clearer the goals and expectations, the less time you will spend managing poor performance or misaligned expectations.

2.  Monitor and Measure - Setting clear goals with the appropriate metrics allows employees to know how they are doing and whether they are meeting expectations. You need information if you are going to measure their performance. It also allows them to know how they are doing against stated goals. This is also a good time to provide constructive feedback.

3.  Don't Compromise - If there are consequences for not meeting expectations, you must, for the good of the organization, hold people strictly accountable for the results.  However, if they are consistently meeting expectations, they should be rewarded for their performance.

Lastly, before you can hold anyone accountable you must hold yourself accountable. 

1 comment:

  1. Absolutely, Tony! When I work with clients who want me to help with training initiatives, I must remind them that they can't train their way around accountability problems when they think they only have a training problem. -Chris